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Money
Back Guarantee
We are proud
of the quality of our
products and want to make
sure you are completely
satisfied. If not completely
satisfied, return the
unused portion (within
30 days) with a short
explanation, and we will
promptly refund your money.
Privacy
Policy
Spencer Trophy
will not divulge any information
we receive from customers
to anyone.
We will not rent, sell
or give your name or credit
card information or purchase
history to any other company,
agency or individual.
Security
We take great pride in
keeping your personal
information safe and secure.
We use Secure Socket Layer
(SSL) technology to encrypt
the information you send
us when you place your
order. The information
is encrypted on your computer,
sent through the Internet
as jumbled code, and decoded
on our secure server.
It cannot be read in transit.
We use Verisign as our
certificate provider.
Return
A Product
We are proud of the quality
of our products and want
to make sure you are completely
satisfied. If not completely
satisfied, return the
product (within 1 week
of purchase) with a short
explanation, and we will
promptly refund your money.
Once your return has been
received, a credit or
refund will be issued.
Contact
Information
Email us at sptrophy@ncn.net
for an exchange/questions
or to simply send item
back to:
Spencer Trophy & Awards,
Inc.
16 West 5th Street
Spencer, Iowa
51301 USA
Telephone: (712) 264-8736
Toll Free: (888) 228-7749
Fax: (712) 264-8753
Email: sptrophy@ncn.net
AD
We will not be
responsible for shipping
and handling on returned
items. We recommend using
UPS or insured mail for
returns as we can not
be responsible for items
that never make it back
to our warehouse.
Cancel
My Order
If you wish to
cancel your order after
it has been placed, simply
send us an email at sptrophy@ncn.net
asking us to cancel your
order.
If your order has already
been processed, you will
not be able to cancel
your order.
Customer Service 1-888-228-7749
- 8am to 4pmMonday through
Friday.
Domestic
Shipments
Spencertrophy.com
will ship your order by
UPS (available only in
the contiguous 48 states)
for only $9.95* per box
(please allow 3-7 business
days for delivery, depending
on destination).
For faster delivery, you
can have your order shipped
UPS 2nd Day Air, or Next
Day Air for an additional
charge. (Orders placed
after 5:00 pm do not process
until next business day.
All orders received over
the weekend (Friday -
Sunday) will not be processed
until Monday a.m., then
will be shipped within
24 hrs.).
Orders over $500.00 -
Shipping is Free.
International
Shipments
Unfortunately,
at this time, we cannot
ship to any embargoed
countries.
Cost
All International
shipments will be charged
$9.95 plus an additional
25% of the total order
(subtotal before coupons/discounts)
or $5.00, whichever is
greater. US currency only.
Sorry, our free shipping
offer does not apply to
International orders.
Our prices do not include
taxes and tariffs. Customers
outside of the United
States may be subject
to customs fees and/or
import duties and taxes,
which are levied once
a shipment reaches your
country. Additional charges
for customs clearance
must be borne by you;
we have no control over
these charges and cannot
predict what they may
be. Customs policies vary
widely from country to
country; you should contact
your local customs office
or tax authority for information
specific to your situation.
Additionally, when ordering
from Puritan.com, you
are considered the importer
of record and must comply
with all laws and regulations
of the country in which
you are receiving the
goods.
Shipping
Method
International
orders are shipped via
Parcel Post/Surface Mail
which can take approximately
1–3 months for delivery.
However, if the cost of
Airmail is less than 25%
of your order total, we
will automatically ship
via Airmail which can
take approximately 1–3
weeks for delivery. Airmail
costs are determined by
the weight of your package.
If Airmail is more than
25% of your order total,
a Customer Service Representative
will contact you with
your shipping options
and costs. You will need
to reply to the email
you are sent so that your
order will be handled
by the correct person
and shipped out as soon
as possible.
Lost or Damaged Shipment
Please contact Customer
Service at 1-888-228-7749
8am to 4pm Monday through
Friday.
For our Customers
in Canada and Mexico
Shipments to
Canada and Mexico will
be charged $9.95 plus
an additional 15% of total
order (subtotal before
coupons/discounts) or
$5.00, whichever is greater.
US currency only.
* Please Note: Orders
are shipped by UPS wherever
possible. All orders received
over the weekend (Friday
- Sunday) will not be
processed until Monday
a.m. UPS shipping is available
only in the contiguous
48 states. UPS will not
deliver to a P.O. box.
Shipments to Canada and
Mexico will be charged
$9.95 plus an additional
15% of total order (subtotal
before coupons/discounts)
or $5.00, whichever is
greater. All other international
shipments will be charged
$9.95 plus an additional
25% of total order or
$5.00, whichever is greater.
US currency only.
** Please allow 2 weeks
for delivery, except in
some areas such as PR,
where it may take longer.
Disclaimer
Spencer Trophy
reserves the right not
to ship any product that
they see fit for reasons
such as delinquent accounts,
import licenses, etc...
if this happens you will
be notified via e-mail
and your credit card will
be refunded. Some countries
may require various types
of licenses. Spencer Trophy
will not knowingly ship
any products to any countries
that may require any type
of license. All sales
are final. This means
Spencer Trophy is not
responsible for any negligence
on the part of the consumer.
Prices on this website
are subject to change
without notice. No refunds
will be given for items
that are seized by your
local custom's agents
.
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